Esto sí es atención al cliente!!

Hace unos días entré a la página de Ashmatic Kitty Records (casa disquera de Sufjan Stevens) para comprarme un disco. La últma vez que había entrado a la página vi todos los discos (con excepción del navideño, que costaba 19 dolares) en 10 dolarucos, y 5 de envio ¡a cualquier parte del mundo! En una tienda de discos en méxico (si los encuntras) te salen en aprox. 21 dolares. Total, volví a etrar y encontré un anució que decía que ya no mandaban paquetes a sudamerica. Como los gringos piensan que todos los países que estan al sur de ellos están en sudamerica, escribí a la tienda, y esto fue lo que me contestaron un día despues:

At 07:56 PM 3/15/2007, you wrote:I have a question: Mexico, in fact, is in north America, but much people in USA thinks that is in South America. Do you ship your products to Mexico? I'd like to know. I´m interested to buy some Sufjan's discs. Thanks!

Hi Rodrigo
Thanks for writing! Yes, we consider the dividing line between North and South America to be between Panama and Columbia, and because of your message, we'll add something to the shop page to make it clearer. You're right- many Americans do believe every country to our south to be in South America. We were very reluctant to stop shipping to S.A., but literally half the packages didn't reach the customers, and besides the cost of re-shipping it was taking too much of our time to straighten things out. Though some S.A. countries probably have better postal service than others, again, we don't have the time to do a full study. We haven't had these kinds of problems with shipments to Mexico and the "Central American" countries, so will continue to ship there. Actually, for lost and slow (3-4 weeks sometimes) packages, the worst country is Canada- no joke, no broma.
We look forward to your order.
Best,
Lowell / ak
Asthmatic Kitty Records
P.O. Box 1282
Lander, WY 82520
USA307-332-5404
www.asthmatickitty.com

Valla, esto sí es atención al cliente!